Our Customer Testimonials
Don't take our word for it. Read what our customers are saying about us. Some of the quotes below are from Yelp.com.
“In my experience as art curator for Ann and Gordon Getty for the past ten years, I have come to rely on Papillon Rug Care for our antique and fragile carpets. I trust their repair and cleaning expertise as well as their professional advice.”
— Deborah Hatch
"I have a collection of Persian Carpets, all quite old and all very dirty.Pappilon did a wonderful job, and were very careful, knowing that these are all vegetable dyes.The colors returned beautifully. I also had them clean some old navaho rugs, which they did beautifully. They are reasonably priced, and this is a family run business. I have some repairs to do in the future and I will be taking my rugs to them. And yes they pick up and deliver -they brought my carpets all the way to San Anselmo. Very nice people. 5 stars.This is the way we used to do business.They have a storefront in the Richmond."
- Chris W., San Anselmo
"Outstanding. Manaz is fabulous to work with. I had well over 10K in rugs, and I was worried about watching them walk out the door having relied only on yelp. They did a superb job -- my rugs were back in a week, one was washed three or four times no extra charge."
- M.E., San Francisco
"This friendly, family-owned business did a terrific job cleaning our thick Chinese hand-tied wool rug. They picked up and delivered the rug free, as part of the cleaning service. Their prices were reasonable, and they were happy to provide me with names of other customers in the neighborhood as references. I would definitely use them again. I highly recommend Papillon Rug Care."
- Christine H., San Francisco
"Incredible service. This is a family-run business. They were so courteous and made it very convenient for me to have my rug picked up, cleaned and returned. The owner gave me precise pick-up/drop-off times. (Ask about delivery possibility.) When they were returning the newly-clean rug, she called to ask if it would be ok if the drivers arrived 10 minutes ahead of the appointment time. Amazing! My rug was a very large, synthetic rug, but I wouldn't hesitate to send Papillon the authentic and expensive Persian rugs my parents own. I think this is their specialty. They carefully hand wash the rugs, so they get clean all the way through. The rental machines and the in-home steam cleaning services only clean the top surface. After years of abuse by three humans, one dog and an incessantly barfing cat, the rug looks sparkling and new. I had forgotten the rug tassels were ever that white!"
- Tina G., San Francisco
"Don't bother calling around, this is the best carpet cleaning shop in SF. They'll pick up your rug in hours, not days, and bring it back looking like new. My dog inflicted some major disasters on a wool rug and Papillon got all of the stains (and smells) out. It came back soft, fluffed and without any of that carpet cleaning smell. Manaz is great to deal with and the price is very reasonable."
- Mook S., San Francisco
"Yelp reviewers were right on with the 5 star rating. Papillon did a fantastic job with my two rugs....one of which was a super thick shag rug that the dogs took a uh, major liking to thinking that perhaps it was a new shade of grass. Ugh. However, using a centuries old tried and true handwashing technique, Papillon restored my rugs to as good as new. Highly recommended."
- Suepattra M., San Francisco
"They did a beautiful job on a turkish rug I brought in. The colors really came back nicely and the job was done quickly and at a reasonable cost."
- Michael S., San Francisco